Refund policy

Exchange and Return Policy

We take pride in offering high-quality products and exceptional customer service. Due to the nature of our business and our commitment to maintaining the integrity of our merchandise, we regret to inform our valued customers that we do not accept exchanges or returns once an item has been used, opened, or its original packaging has been altered. This policy ensures that every product our customers receive is brand new and unused, as we cannot guarantee the safety or quality of items that have been repacked or resold after use.

We encourage all customers to carefully review product descriptions, specifications, and sizing guides before making a purchase to ensure it meets their needs and expectations. Our team is available to answer any questions you may have prior to placing your order to help you make an informed decision.

We appreciate your understanding of our exchange and return policy as we work to uphold the quality and safety standards of our products for all our customers.

You can always contact us for any inquires or question at support@klonefragrances.ca

Damages and issues

If an item arrives damaged or if there are issues regarding shipping, you would have to directly deal with the courier service provider to resolve the matter.

Exceptions / non-returnable items

 Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.